Golden Era Grand Cascade Fountain Smoky Gray&Clear Crystal Chandelier for High-ceiling
New Year sale!
Layout Inspiration
Shipping & Return
FREE SHIPPING on all orders
Products currently in stock
Express: Most wall sconces and pendants + Some small size Chandeliers
Estimated Delivery Time: 9 -14 (Nature days)
Sea & Truck: Packages over 39 inches (100 cm) + Most Chandeliers
Estimated Delivery Time: 5 weeks
Unconventional products
Currently out of stock/need customised products please contact customer service for details
For more shipping information please feel free to read Shipping Policy
Return: Returnable within 30 days
Our insurance policy is valid for 30 days (natural days).
Exchanges: Delivered in 9-14 natural days
Defective, Damaged, Mis-shipped, Lost Items
Refund: 7-10 days to arrive your card
We will merge your previous payment channels and refund you in the same way
For more shipping information please feel free to read Return and Exchange Policy
For details please contact our customer service
Email: support@sylviaspace.com
Phone: +1 (281) 657-5109
Warranty Policy
Warranty content:
1. If there is any problem with the accessories, we will give you a free replacement by express delivery, please note that you will receive it within 9~10 working days. If there is any problem with the lamps, our electrical experts will solve it within 1~2 working days.
2. If your product is malfunctioning due to a circuit, please note the following time limits:
Please make sure your electrician or repair person knows how to use your product and is qualified with the appropriate skills.
3. To ensure that you receive the best service, we recommend that you use a professional when installing and using your product.
Customization
1. Why we can do customization?
We offer a custom service because we are a factory, something that other online lighting stores or local brick and mortar stores simply cannot offer. If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to us support@sylviaspace.com
2.How does the customization work?
- Provide your requirements to our designers
- The designer will design the product according to your requirements
- After confirming the drawings are correct, you need to pay the customization fee
- Provide pictures and video before delivery
3. Customize Size & Color
If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.
Simply send us an email with the following information
- Which product – it’s a good idea to send us a link to the product
- The specific color you want, such as gold or chrome.
Our designer will reply to you within 24 hours and provide you with a quote.
(Not sure what size or color to choose for your space? No worries, please provide us with the size of your room and the height of your ceiling, and we will have a team of professional designers to customize it exclusively.)
4. Customize Design
If you have a specific chandelier design in mind that you don't find on our website, we can help with that too.
If you need a chandelier that you can't find on our website but can find it on other websites, we can also provide you with a customized service and our prices will be more affordable.
You can simply send us a message and we will get back to you Within 20 minutes. content As follows:
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.
⦁ Links to other websites, pictures and dimensions
Product Overview
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Bulbs: included -
Instructions: Detailed -
Dusting equipment: Soft, dry cloth and glove -
Applicable conditions: Wet and dry -
Whether to accept custom: Yes -
Applicable ceiling types: flat, sloped -
Hanging cords or rods are adjustable -
The color temperature is adjustable
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Projects we've worked on
